Bank of America / Merrill Lynch
This performance support solution provides client-facing call-center representatives with market and pricing information for Bank of America Merrill Lynch and competitors. The business goals include an increase in market share and a reduction customer attrition.
The solution is built with a Bank of America proprietary tool and is delivered as Flash and HTML through a browser interface.
Needs Analysis
Instructional Design
Project Management
HTML development
iTour (BAC proprietary solution)
MS SharePoint
MS SharePoint Designer
Flash
